Frequently Asked Questions
Everything you need to know about your Snag shopping experience.
How do I determine my correct size?
We recommend checking our detailed size guide on each product page. Our sizing is designed to be inclusive and true-to-fit, but if you are between sizes, we generally suggest sizing up for a more comfortable fit.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, certain items like earrings and intimate apparel cannot be returned unless faulty.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes across our entire collection to minimize our environmental footprint.
Can I track my package after it ships?
Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.